Privacy Policy

Your security is of great importance to us and your information will never be passed to any third party.

Your name, address and email are held securely within the website as a record of the sale. The access to your information is restricted by passwords.

Payments are made using the secure transaction services of PayPal. Since this service is completely independent of us your credit card details are not divulged to us at any time.

Introduction

This privacy notice provides you with details of how we collect and process your personal data through your use of our site chamapola.com.

By providing us with your data, you warrant to us that you are over 13 years of age.

Chamapola Ltd is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:
Chamapola Ltd,
74 Berkeley Street, G3 7DS, Glasgow
[email protected]
07809774970

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected] From time to time we may email you to check that the personal data we hold for you is accurate and up to date.

What data do we collect about you

We may collect the following information about you:

Your name
Your email address
Your billing address and delivery address
Your phone number
Your date of birth
Your financial details
Any personal data you post on our website
Data about how you use our website
Technical data such as your IP address, your login details, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices your use to access our website
Your marketing and communication preferences
Any other information that you directly provide to us whether through our contact form, over the phone, by email, social media messaging and posting or any other communication that you send us, such as when entering a competition, getting a free give-away or completing a survey
Credit information from third parties

How we may use your data

We will use your data in order to:

Reply to any enquiries you make about our products and services
Keep records of communications
Keep records of orders placed and communications in relation to such orders
Enable us to perform a contract with you and process orders, respond to enquiries related to the order and deal with complaints
Process financial transactions to enable you to purchase our products or services
Keep records and to establish, pursue or defend legal claims.
Bring legal claims against you if you breach a contract or fail to make payment
Send you customer communications about enhancements to products or services you have bought
Send you marketing communications where we are allowed by law to do so
Ask you to complete surveys or invite you to enter into competitions, prize draws and free give-aways
Deliver relevant website content and advertisements to you
Manage our business
Administer and protect our business and website
Obtain professional advice
Personalise your experience on our website
Monitor the use of our website and online services
Analyse your use of our website and other online services
Understand the effectiveness of our advertising
Comply with any legal obligations we are subject to or as required by a government authority
Obtain and maintain insurance policies
Carry out credit checks.

Our lawful ground of processing

Under the General Data Protection Regulation, we are only legally able to process your personal data if we have a lawful ground for doing so.

Customer Data that we have obtained in relation to you placing an order with us. We hold those data for the purpose of fulfilling that contract, informing you about updates to the product or service and keeping records of the contract. The processing is necessary for the performance of a contract to which you are subject and for our legitimate interests in informing you about updates to the product or services, record keeping and to establish, pursue and or defend legal claims as responsible business operations.

Prospect Data that we have obtained when you enquired about our products or services (whether that be through our website or otherwise). We process these data in order to reply to your enquiry and keep records of this. The processing is necessary in order to take steps at your request prior to entering into a contract and for our legitimate interests in record keeping and to establish, pursue or defend legal claims.

Prospect Data that we have obtained when you signed up for any of our free resources. We process these data to send you those free resources, reply to your communication about the resources and to keep relevant records. You have given consent to the processing for the purpose of us sending you the free resource and it is our legitimate interests in record keeping and to establish, pursue or defend legal claims.

Marketing Data that we have obtained when you told us about your marketing preferences, when you consented to us sending you details of our products and services, for the purpose of us sending you marketing communications, enabling you to partake in our promotions such as competition, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

User Data that we have obtained through cookies on our website or other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. The processing is necessary for the purposes of our legitimate interests which in this case are to enable us to properly administer our website and our business.

Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

In relation to your data that we process in order to comply with legal requirements or as required by a government authority, the processing is necessary for compliance with a legal obligation to which we are subject.

In relation to keeping records, this processing is either necessary for compliance with a legal obligation that we are subject to or for our legitimate interests in responsible business operations or defending, pursuing or establishing a legal claim.

In relation to obtaining professional advice and insurance, this processing is necessary for our legitimate interests in order to protect and grow our business.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

We do not carry out automated decision making or any type of automated profiling.

Collection of sensitive data, how we may use sensitive data and our lawful grounds of processing sensitive data

We may collect the following sensitive health data

known medical condition(s)
medication

We will use this data to:

Enable us to perform a contract with you and process orders, respond to enquiries related to the order and deal with complaints
Comply with any legal obligations we are subject to or as required by a government authority
Keep records and to establish, pursue or defend legal claims.

The processing of sensitive data is necessary for the performance of a contract to which you are subject, record keeping, to establish, pursue and or defend legal claims as responsible business operations. It is also necessary for compliance with a legal obligation to which we are subject.

We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your sensitive data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at [email protected]. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

How we collect your personal data

We may collect data about you by providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.

Marketing communications

Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by emailing us at [email protected]. We also have unsubscribe buttons on the bottom of all our emails.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

Disclosure of your personal data

We may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services.
Professional advisers including lawyers, bankers, auditors and insurers
Government bodies that require us to report processing activities or otherwise disclose your personal data.
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

International transfers

We share your personal data within our group of companies which involves transferring your data outside the European Economic Area (EEA).

We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Data security

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

Your legal rights

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at [email protected]

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

Cookies

This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

The website uses (first party and third party) cookies (small files placed on website users’ hard drive) to distinguish you from other users of the website. This helps us to provide you with a high quality experience when you browse the website and also allows us to improve the website. We use cookies to analyse the flow of information; customise the services, content and advertising; measure promotional effectiveness; and promote trust and safety.

Our websites use the following types of cookies:

Strictly Necessary Cookies: These cookies are essential in order to enable you to move around the websites and use their features, such as accessing secure areas of the websites. Without these cookies, services like enabling appropriate content based on your type of device cannot be provided.
Performance Cookies: These cookies collect information about how visitors use the websites, so that we can analyse traffic and understand how our visitors use our websites. We may use third party service providers for this purpose who may use their own cookies. These cookies don’t collect information that identify an individual visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the sites work.
Functionality Cookies: These cookies allow our sites to remember choices you make (such as your user name, or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Social Media Cookies: These cookies are used when you share information using a social media sharing button or “like” button on our sites or you link your account or engage with our content on or through a social media site such as Facebook, Instagram, Linkedin or Twitter. The social network will record that you have done this. This information may be linked to targeting/advertising activities.
Advertising Cookies: Some of our websites may use a third party advertising network to deliver targeted advertising. These may also have the capability to track your browsing across different websites. If you would like more information on targeted advertising and how to opt out of it, please visit www.youronlinechoices.com.

Contacting us

Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any recurrence in the future. You can always contact us by clicking here or by using the following details:

Address: Chamapola Ltd, 74 Berkeley Street, G3 7AP Glasgow, UK

Email address: [email protected]

Telephone number: 0044 07809 774 970

Thank you.

Chamapola Limited is a company registered in Scotland with company number SC696260, whose registered office is 74 Berkeley Street, G3 7AP Glasgow, UK.